Frequently Asked Questions
  • How do I schedule an appointment?
    • 1. Register your free MyClinic account
      2. Go to the Video Consultations tab in your account dashboard and ensure the Vhi Online Doctor option is selected in the drop-down menu
      3. Choose your preferred appointment time
      4. Follow the instructions in your booking confirmation email to access your consultation at the scheduled time

      Please note you will need to have your Vhi policy number to hand when registering your MyClinic account.
  • Do I have to pay for my GP consultation?
    • No. As a valued Vhi customer you have access to MyClinic GP consultations free-of-charge (as per your benefit limit outlined in your Table of Benefits).
  • When should I see a GP online?
    • Online doctor consultations can be used for non-emergency medical issues where a physical examination may not be necessary. Most everyday illness can be treated by our GPs online. For urgent medical issues you should seek face-to-face advice from your GP or doctor.
  • Can I use MyClinic for my children?
    • MyClinic GPs can see younger patients between the ages of 2 and 15 years old inclusive. It is important that the child has an account created in their own name by their parent or guardian who will also need to be present during the consultation. Patients age 16 and above can register for their own MyClinic account. We do not currently provide online services for children under the age of two years.
  • Can I request a medical cert?
    • Yes. MyClinic GPs may issue a medical certificate for work, school or college following a video or phone consultation. You will receive a PDF copy of your certificate by email. We cannot provide social welfare certificates as these must be accessed via your regular GP.
  • What happens if I need to cancel my appointment?
    • If you need to cancel your consultation for any reason prior to your appointment time, simply let our Admin Team know by email or via your account dashboard messaging system. Consultations may be cancelled free-of-charge up to 3 hours before the scheduled appointment time.
  • What happens if I miss my consultation?
    • If you miss your consultation for any reason, please contact the MyClinic Admin Team who will help you to rearrange your appointment for the next available time slot.
  • Can a MyClinic GP refer me to a consultant?
    • A limited number of conditions may be suitable for referral following an online GP consultation. However most referrals will require a physical examination as well as possible follow-up with your regular doctor so are best accessed through your GP.
  • Where are MyClinic GPs based?
    • All MyClinic GPs are based in Ireland and are registered on the Specialist Register of Irish Medical Council.
  • Can MyClinic provide referral letters for the Emergency Department?
    • Yes. Patients with a referral letter from an Irish-registered doctor are not subject to the Emergency Department charge of €100.
  • Can I use the MyClinic service if I am abroad?
    • Of course! If you become unwell or need medical advice while abroad, you can book an appointment to speak with a MyClinic GP as normal. Prescriptions issued by a MyClinic GP are valid in pharmacies across the EU and can be sent by fax for same-day collection if needed urgently.
  • Can I access a receipt for my consultation?
    • Yes. Receipts can be downloaded from the Payments tab in your MyClinic account dashboard.
  • When can I access a MyClinic GP?
    • Our GPs are available 7 days a week. Monday – Friday: 8am – 8pm. Saturday and Sunday, 10 am – 7pm
  • Can I use MyClinic in an emergency situation?
    • Online consultation are not suitable for emergency situations. If you find yourself in an emergency situation you should seek immediate help by calling 112.
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