What should you include in your questions?

The most important point to include will always be what is worrying you. Expressing yourself fully in your own words is the best way for our doctors to understand what the issues are and how they are affecting you.

Once you have expressed your concerns clearly you may wonder what else might be relevant. Here is a simple guide to the kinds of information our doctors might need to know.

About your current problem:

  • What is the problem?
  • How would you describe the symptoms?
  • When did you last feel well?
  • What made you notice the problem?
  • Did the problem start slowly or suddenly?
  • How has it continued since? Has it got better or worse?
  • Does anything make it worse or better?
  • Have you had anything similar before?
  • Have you had other symptoms along with this problem?
  • How has this problem affected you?
  • What worries you most about this?

Try to give numbers to your answer e.g. “I have had this pain for 10 days” rather than “quite a while” or “I would rate this pain as 8/10 where 10 is the worst pain I’ve ever had” rather than “the pain is very bad”.

About your health in general:

  • Details of any medical or mental health problems you have had. A time line can be helpful if you’ve had lots of problems.
  • Any medicines or other drugs (recreational or over the counter) or treatments (including alternative) you are taking. Are you taking prescribed medicines as often as you should?
  • Is there any family history of serious illness or similar symptoms to yours?
  • How much do you smoke and how much alcohol do you drink?
  • Do you have anything else that makes you at higher risk of disease e.g. high cholesterol, blood pressure or a family history of illness?
  • What do you do for a living – are you exposed to any risks at work?

You do not need to include answers to all the above questions as our doctors will ask for more details if they are required.

MyClinic is easy to use.  Simply sign up on the General Medical Consultation page and submit your query to us.  The current fee is €25. A doctor from our team will reply to you within 4 hours via the website, often much sooner, with an individually tailored medical opinion. An email will be sent to your address to notify you that your question has been responded to. 

You can then continue the dialogue with your doctor via the website until you are satisfied. There are no follow up charges or hidden costs.

We accept payment online by credit card or through PayPal.  This part of the site is encrypted so we don’t see any of your personal details – they remain confidential.

Our Irish online doctors are carefully selected. They all hold specialist postgraduate qualifications and are fully registered with the Irish Medical Council (IMC).  Your specific doctor's name and IMC registration number will be included on all correspondence.

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